1. The Fresh Roast Commitment
At KaapiLibre, we believe coffee is best experienced fresh. We do not store pre-ground, shelf-aged bags. All coffees are roasted in small batches to order, sealed in high-barrier degassing valve pouches to protect aromatic integrity, and dispatched promptly to ensure peak flavor upon arrival.
2. Order Processing & Dispatch Timelines
- Roasting & Packaging: Orders are processed and roasted within 24 to 48 business hours of payment confirmation.
- Dispatch Days: Our roastery operates Monday through Saturday. Orders placed on Sundays or public holidays are scheduled for roast and dispatch on the following business day.
- Brewing Equipment & Gear: Accessory orders are thoroughly inspected, bubble-wrapped, and dispatched within 24 hours.
3. Estimated Delivery Timelines Across India
Once dispatched from our roastery in Karnataka, typical delivery transit times are as follows:
| Destination Region | Estimated Delivery Window |
|---|---|
| Bengaluru & Southern Metro Hubs (Chennai, Hyderabad) | 1 - 3 Business Days |
| Other Major Metros (Mumbai, Delhi NCR, Kolkata, Pune) | 2 - 4 Business Days |
| Tier 2 & Tier 3 Cities (Pan-India) | 4 - 6 Business Days |
| North-East, J&K, Island Territories & Remote Postal Codes | 6 - 9 Business Days |
*Note: Timelines are indicative and depend on regional courier network efficiency and local conditions.
4. Shipping Rates & Free Delivery
- Free Standard Shipping: We offer complimentary standard shipping on all prepaid orders of ₹499 or more across India.
- Orders below ₹499: A nominal flat shipping charge of ₹50 - ₹70 is applied at checkout depending on parcel weight and delivery destination.
- All applicable shipping charges are clearly visible at the checkout step before final payment.
5. Courier Partners & Live Tracking
We partner with top-tier express courier services including Blue Dart, Delhivery, DTDC, and Speed Post. As soon as your order is picked up, you will receive an SMS and email containing your active Air Waybill (AWB) number and direct tracking link to monitor your shipment in real time.
6. Delays & Force Majeure
While we make every effort to deliver your coffee within estimated windows, delays may occasionally occur due to extreme weather, transport strikes, holiday rush periods, or courier route disruptions. In such cases, our team actively monitors transit and assists in expediting clearance.
7. Damaged Shipments or Incorrect Address
- Damaged Packaging: If your parcel arrives visibly punctured or damaged, please take clear photos/video before opening and report it to us within 48 hours at contact@kaapilibre.com.
- Incorrect Delivery Details: Please double-check your shipping address and phone number during checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, re-shipping charges may apply.
Have questions about this policy?
Our customer care and legal compliance team are available to clarify any aspects of your purchase, data security, or return requests.