Privacy Policy

1. Introduction & Overview

At KaapiLibre ("we", "our", or "us"), we value the trust you place in us when you purchase our single-origin specialty coffees and explore our brewing equipment. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit our website (kaapilibre.com) or interact with our services.

We are committed to complying with applicable data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023 of India.

2. Information We Collect

We collect information that you directly provide to us, as well as data gathered automatically through your use of our platform:

• Personal Identification Data: Full name, email address, phone number, shipping address, and billing address provided during checkout or account registration.
• Order & Transaction Records: Purchase history, items ordered, grind preferences, invoice records, and payment method identifiers. Please note: We do not store full credit/debit card numbers or CVV. All payments are processed through PCI-DSS compliant, RBI-authorized payment gateways (e.g., Razorpay, Cashfree).
• Communications & Feedback: Inquiries sent via our contact form, emails to customer support, WhatsApp inquiries, and reviews submitted on our coffee blends.
• Technical & Browsing Data: IP address, browser type, operating system, device characteristics, pages visited, time spent on pages, and referral sources collected via cookies and analytics.

3. How We Use Your Information

Your data is processed strictly for legitimate business purposes, including:

• Fulfilling and dispatching your fresh coffee orders, providing order status tracking via SMS and email.
• Processing transactions and generating GST-compliant tax invoices.
• Communicating essential order updates, shipping delays, or stock alerts.
• Providing responsive customer support and resolving delivery inquiries.
• Improving our website performance, user experience, and curated coffee offerings.
• Sending our newsletter "The Archives" featuring new canopy micro-lots and small-batch roasts (only if you have opted in; you may unsubscribe at any time).
• Preventing fraudulent transactions and maintaining platform security.

4. Information Sharing & Third-Party Services

We never sell, rent, or trade your personal data to external advertisers. We only share necessary data with vetted partners under strict confidentiality agreements:

• Logistics & Courier Partners: Trusted delivery services (such as Blue Dart, Delhivery, DTDC, and India Post) to deliver your coffee packages to your doorstep.
• Payment Gateways: Secure, licensed payment aggregators to process UPI, Net Banking, credit/debit cards, and wallet transactions.
• Cloud & Communication Infrastructure: Secure cloud database providers and transactional messaging services (SMS/Email) to deliver real-time notifications.
• Legal Compliance: When required by Indian law, judicial summons, or regulatory authorities to protect our legal rights or public safety.

5. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures, including 256-bit SSL encryption, tokenized authentication, and restricted database access. While no internet transmission is 100% invulnerable, we regularly review and upgrade our security practices.

6. Your Rights & Choices

As a valued KaapiLibre customer, you have the right to:

• Review, correct, or update your registered account information at any time.
• Opt out of marketing communications via the "unsubscribe" link in any promotional email.
• Request the deletion or anonymization of your personal account data, subject to mandatory tax and accounting retention requirements under Indian law.

7. Grievance Officer & Contact Us

If you have questions, concerns, or grievances regarding our privacy practices or data handling, please contact our designated Grievance Officer:

Grievance Officer: KaapiLibre Privacy & Compliance Team
Email: contact@kaapilibre.com
Address: KaapiLibre Specialty Roasters, Keralam, Wayanad, Mananthavady, India
We will acknowledge your grievance within 48 hours and resolve it within 30 days as mandated by applicable guidelines.