Cancellation & Refund Policy

1. Order Cancellation Policy

• Prior to Roasting / Dispatch: Because our coffee is freshly roasted in micro-lots to order, cancellation requests can only be accommodated within 3 hours of order placement or before the roasting cycle begins.
• To request a cancellation, please email us immediately at contact@kaapilibre.com or message our customer care WhatsApp with your Order ID.
• If the order has already been roasted, ground, or dispatched with a tracking number, it cannot be canceled.

2. Return Eligibility

Coffee Products (Perishable Goods)

Under food safety, health, and hygiene standards (FSSAI guidelines), freshly roasted coffee beans and ground coffee are non-returnable once opened. However, we stand 100% behind the quality of our roasts. You are eligible for a replacement or full refund if:

• You received an incorrect item or an incorrect grind size different from what you ordered.
• The package was torn, damaged, or tampered with during transit.
• The coffee arrived past its best-before window or exhibited packaging seal failure.

Brewing Equipment & Accessories

Manual brewing gear (French Presses, South Indian Filters, Pour Over drippers, kettles, and scales) can be returned within 7 days of delivery provided that:

• The item is completely unused, unwashed, and in its original retail packaging with all manuals and accessories included.
• Any gear arriving with manufacturing defects will be replaced immediately at no additional cost.

3. How to Initiate a Claim

If you encounter an issue with your delivered order, please follow these simple steps within 48 hours of package delivery:

1. Take clear photos and/or a brief unboxing video showing the shipping label, packaging condition, and the issue.
2. Email the evidence along with your Order ID to contact@kaapilibre.com or reach us via WhatsApp at +91 97410 74011.
3. Our support team will review your claim and respond within 24 business hours with an approval for replacement or refund.

4. Refund Processing & Timelines

• Approval: Once your refund claim is validated and approved, the refund is initiated immediately in our payment system.
• Payment Mode: Refunds are credited back to the original payment method used during checkout (Credit/Debit Card, UPI, Net Banking, or Wallet).
• Bank Clearance Window:
  • UPI Payments: Usually credited within 24 to 48 hours.
  • Credit / Debit Cards & Net Banking: Typically takes 5 to 7 business days, depending on your issuing bank's settlement cycle.

5. Need Help?

We are coffee lovers first. If you are unsatisfied with your cup or need brewing guidance to dial in your grind, reach out to us at contact@kaapilibre.com—we are always happy to help you brew the perfect cup.